what russ thinks is cool

Food for thought
Posted on 2008-Jun-20 at 11:06

Here is a quick little rant about restaurants:

Many of the chain restaurants have implemented ‘do it yourself’ appetisers and entrees. You know exactly what I am talking about…. you go to the Keg, order Fajitas and get some tortillas, salsa, chicken, cooked vegetables, guacamole and you put everything together to make one fantastic hand-held meal.

I am perfectly ok with that, it is a fun sensory experience that everyone can enjoy. Over the past couple of weeks however I have been dinning out quite often and it is starting to get a little over done.

Last week I ordered bruschetta and it was presented with toasted bread, a bowl of diced tomatoes, and a spoon. Yesterday, my colleague went to Starbucks and asked for a toasted bagel with cream cheese and was given a Toasted bagel and packages of cream cheese.

I am starting to get annoyed with how lazy some companies are getting just to push food out faster. What’s next – a pot of boiling water, raw pasta and some tomatoes? Come on…I ordered bruschetta not the ingredients for bruschetta!

As for Starbucks charging $6 (or what ever it is) for toasted bread and packages of the cream cheese… for a fraction of that I could go to Tim Horton’s and get it done properly.

Bon Appetite indeed…

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Purolator is Ship
Posted on 2008-Jun-13 at 12:48

I recently had a wonderful encounter with a shipping company that has a business model of getting a package from point A to point B within a “guaranteed” time frame.

Here is a little bit of background: over the last two weeks I have been running events that took place across 6 major cities in Canada. Months of logistical work went into these events to ensure that each event would execute flawlessly. A major part of this was shipping our supplies from one venue to another giving about a day/ day and a half buffer to accomplish this.

As it turned out very integral décor element did not reach one of the destinations on time. I did what any other person would do – call and find out what happened. As to my dismay, I was told the package was picked up on time but had yet to leave the originating city. As you can imagine, this was extremely frustrating and impacted our event negatively. At any rate, Purolator was kind enough to credit the shipment and I brushed it off as saying ‘sh*t happens’. Following this, I made the very poor decision to continue to use this courier.

Let’s fast forward to last night where we had the largest of our 6 events and yet again Purolator messed up on an extremely important shipment. Since the guaranteed time was 5pm and it was only 3:30pm I figured I would give them a call just to check in on the status. This very important shipment never left the originating city…again! I asked to get this issue escalated and the conversation went something like this:

Purolator: How can I help you?

Me: Well I had a shipment that was guaranteed to arrive by 5 today and I understand that there has been a mishap?

Purolator: Yes, your boxes missed one of its connections

Me: Perhaps I do not understand this correctly, you are responsible for shipping parcels and ensuring that they arrive on time?

Purolator: Yes but yours missed their connection

Me: This is the second time over two weeks that this has happened with parcels that are vital to execution of my event…

Purolator: Well sir Purolator ships millions of parcels a day and I would say that only missing two is not that bad

Now correct me if I am wrong, but does that last sentence exemplify a company that is ‘where business is going’? Well I guess that is an ok slogan, but it should probably read ‘where business is going a day later’.

Today I made a call to have them redirect the same shipment – since it is no use to me at the venue where the event happened last night – and of course they could not accommodate this whatsoever. They offered to charge me an additional fee and inconvenience people that work at the event establishment.

Late Deliveries + Guarantees that mean absolutely nothing + Horrible customer service = Purolator, a company that’s ‘not that bad’ for business

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Duelity
Posted on 2007-Dec-12 at 12:33

Here is a very cool site that I came across.

I looks at both at the creationism and evolution theories and presents them in a slick creative way. It was created by Created by Vancouver Film School students Marcos “Boca” Ceravolo and Ryan Ulrich.

what russ thinks is cool

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