Purolator is Ship
Posted on
2008-Jun-13
at
12:48
I recently had a wonderful encounter with a shipping company that has a business model of getting a package from point A to point B within a “guaranteed” time frame.
Here is a little bit of background: over the last two weeks I have been running events that took place across 6 major cities in
As it turned out very integral décor element did not reach one of the destinations on time. I did what any other person would do – call and find out what happened. As to my dismay, I was told the package was picked up on time but had yet to leave the originating city. As you can imagine, this was extremely frustrating and impacted our event negatively. At any rate, Purolator was kind enough to credit the shipment and I brushed it off as saying ‘sh*t happens’. Following this, I made the very poor decision to continue to use this courier.
Let’s fast forward to last night where we had the largest of our 6 events and yet again Purolator messed up on an extremely important shipment. Since the guaranteed time was 5pm and it was only 3:30pm I figured I would give them a call just to check in on the status. This very important shipment never left the originating city…again! I asked to get this issue escalated and the conversation went something like this:
Purolator: How can I help you?
Me: Well I had a shipment that was guaranteed to arrive by 5 today and I understand that there has been a mishap?
Purolator: Yes, your boxes missed one of its connections
Me: Perhaps I do not understand this correctly, you are responsible for shipping parcels and ensuring that they arrive on time?
Purolator: Yes but yours missed their connection
Me: This is the second time over two weeks that this has happened with parcels that are vital to execution of my event…
Purolator: Well sir Purolator ships millions of parcels a day and I would say that only missing two is not that bad
Now correct me if I am wrong, but does that last sentence exemplify a company that is ‘where business is going’? Well I guess that is an ok slogan, but it should probably read ‘where business is going a day later’.
Today I made a call to have them redirect the same shipment – since it is no use to me at the venue where the event happened last night – and of course they could not accommodate this whatsoever. They offered to charge me an additional fee and inconvenience people that work at the event establishment.
1 comments 
Post A Comment!
...................................................................................................................
